Contact

Customer Care

At Lincolnshire Co-op, we're all about making sure you have the best experience with us. If something isn’t quite right, don’t worry – we’re here to listen and to sort it out quickly and fairly. You can read our Customer Care Charter here.

If you're not happy with a product or service you've received please call our Member & Customer Care Line:

01522 781 135

Lines are open Monday - Friday 8.30am - 5pm, excluding bank holidays.

or contact us by email: customer.care@lincolnshire.coop

You can also write to us at:
Customer Care Team
Lincolnshire Co-op
Stanley Bett House
15/23 Tentercroft Street
Lincoln
LN5 7DB

If your query is related to a product you've bought from us: We will need some information from the product packaging. We may also need additional information and/or photographs depending on the nature of your query.

If your query is relating to a credit agreement: If we haven't issued our 'final response' within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you've tried to resolve it with us first.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Switchboard: 08450 801800
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

Complaints about NHS Pharmacy services

We aim to provide a caring, high quality healthcare service to all of our patients and our communities. We realise we may not always get this right.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. More information can be found here: https://www.england.nhs.uk/contact-us/complaint/

All complaints will be treated with dignity, respect and be investigated thoroughly.

During the process of investigating complaints, we may need to share confidential information with another healthcare professional, for example, your GP. Please be rest assured that confidential information will not be shared with a third party without your explicit consent.

We hope that we resolve your complaint to your satisfaction and we can reflect on any points raised to improve our service to you.

General enquiries

Lincolnshire Co-op
Stanley Bett House
15/23 Tentercroft Street
Lincoln
LN5 7DB

Phone: 01522 512211
Fax: 01522 511 405
Email: enquiries@lincolnshire.coop

Membership enquiries

Phone: 01522 781 135 (Monday-Friday 8.30am-5pm)

Or send us a message using our form.

Members' helpdesks

Members' helpdesks can help you with any enquiries you have about your Lincolnshire Co-op dividend card or share account. Helpdesks are available at the following locations:

• Gainsborough Post Office
  
• Long Sutton Food Store

Press queries

Communications team - Email communications@lincolnshire.coop

Vacancies & recruitment

Lincolnshire Co-op
Stanley Bett House
15/23 Tentercroft Street
Lincoln
LN5 7DB

Switchboard: 01522 533316
Fax: 01522 781 141
Email: careers@lincolnshire.coop

Property

Estates and Property
Lincolnshire Co-operative Ltd
Stanley Bett House
15/23 Tentercroft Street
Lincoln
LN5 7DB

Phone: 01522 781110
Email: Property@lincolnshire.coop

Insurance details

For incidents occurring after 1 July 2016

Insurer: Aviva Insurance
Policy number: 100573944 CLP

For incidents occurring between 1 July 2015 - 30 June 2016

Insurer: Aviva Insurance
Policy number: 100516083 CCI

For incidents occurring before 1/7/2014

Insurer: Co-operative Insurance, Miller Street, Manchester M60 0AL

Policy numbers: 24697149 CCI (property and liability) or 52SKL7079954 (company vehicles) or 25001921 CMT (vehicle servicing/repairs).