Funeral plans frequently asked questions

Here are some of the questions we are often asked about our pre-paid funeral plans.

Q. Who is eligible?

UK residents aged 18 or over can take out a plan. For instalment plans, the final instalment must be paid by your 85th birthday. There are no medical or health questions to answer.

Q. Can the plan include special wishes?

You can add special wishes and requests such as song choices, readings, information for a eulogy and so on. There is no charge to add these details. There may be more to pay if you require additional features, services or upgrades.

Q. Can I buy a funeral plan for someone else?

Yes, we find that many of our customers choose to do this.

Q. What happens if I move to a different part of the country?

If you move, you should be able to transfer your plan to a funeral director near your new home. However, there may be additional costs depending on local prices and not all funeral directors guarantee third party costs. Please refer to the Terms and Conditions for details or speak to us for more information.

Q. Can I change my funeral plan arrangements?

Yes, you can make changes to your plan after you have taken it out and once it is fully-paid. Just let us know what you wish to change. There may be an additional cost if you add new features and services to your plan.

Q. Does the plan cover the entire cost of the funeral?

The plan covers your funeral costs listed in the plan details as long as your requirements don't change and we carry out your funeral.

Please refer to the Terms and Conditions for more information.

Q. Can I cancel my plan?

Yes, you can cancel your plan at any time. If you choose to cancel the plan within the cancellation period, you’ll receive a full refund. If you cancel the plan after the cancellation period, you’ll receive a refund of the original amount paid, excluding the administration fee, and any payments to insure an instalment plan.

Q. Can I pay for my plan by instalments?

Yes, you are able to pay over a range of periods. There is an additional cost for paying by instalments over two or more years. Eligibility criteria applies. Please refer to the Instalment Q&A and the Terms and Conditions for more information. Your funeral director will be able to provide you with a personalised quote.

Q. What happens if I die abroad?

The plan does not cover the cost of a funeral abroad, or the cost of repatriating the deceased. It is therefore important that your travel insurance policy covers this.

Terms and Conditions apply to funeral plans. Please ask us if you have any questions.

We are an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.

About our plan provider

About Ecclesiastical Planning Services

Our pre-paid funeral plans are provided by a trusted national provider, Ecclesiastical Planning Services.

As part of a specialist, UK-based financial services group, Ecclesiastical Planning Services has offered pre-payment funeral plans since 2006. When you take out a funeral plan with us, Ecclesiastical Planning Services arranges for the funds to be held in an individual whole of life assurance policy. The full value of your plan, excluding the administration fee and any instalment charges, is ring-fenced and cannot be used for anything but your funeral when the time comes.

Ecclesiastical Planning Services is part of a large Group that gives available profits to charity and is proud to have been named the UK’s 3rd largest corporate donor to charities (2023/2024)¹. In addition, Ecclesiastical Planning Services is recognised by the National Association of Funeral Directors for treating customers fairly (2022).

1. The Directory of Social Change, The UK Guide to Company Giving 20223/2024.

We are an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.

Get in touch

For help or advice with any aspect of funeral planning or to find out more about pre-arranged funeral plans get in touch today.

☎ 01522 781 077

✉ funeralplans@lincolnshire.coop

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