Pharmacy First services

Please reach out to your local Lincolnshire Co-op pharmacist either by visiting in person or calling ahead. Consultations can take place face-to-face or through online sessions, but cannot be conducted via telephone.

A member of the pharmacy team may inquire about your symptoms initially to determine if they can provide treatment and advice. Similarly, if you visit for advice, the staff member assisting you may recognise that the pharmacist can assist with your symptoms.

If the pharmacist is available to see you immediately, they will do so. During busy periods, you may be asked to return later or given an appointment time that accommodates your schedule.

Simply come in yourself or bring along whoever is experiencing the symptoms.

The only instance where an exception may apply is if you suspect a urinary tract infection. In some cases, your pharmacist may request that you bring a small urine sample in a clear bottle.

Our pharmacist will discuss your symptoms, including their nature, severity, and duration. They will inquire about any medications you're currently taking, your medical history, and any other information necessary to provide appropriate advice on treatment.

For earache, our pharmacist will need to examine your ears using an otoscope.

In the case of a sore throat, our pharmacist will conduct an examination by using a small light to look down your throat. They may also need to feel your neck.

If you have a rash or insect bite, our pharmacist will need to visually inspect it.

Additionally, our pharmacist may measure your temperature using an ear thermometer.

If our pharmacist recognises that you require immediate medical attention or a treatment beyond their capability, they will direct you to your GP, A&E department, or another suitable healthcare provider.

Should our pharmacist determine that you qualify for treatment under the Pharmacy First service, they will discuss the available with you recommend the most suitable course of treatment.

If you fall outside the eligible age range for treatment provision, our pharmacist will refer you to another healthcare professional.

Our pharmacist will also provide you with general advice and recommend over-the-counter treatments if deemed appropriate.

Pharmacy First is supported by the NHS, and the consultations are provided at no cost.

Should you receive medication, standard prescription charges will be applicable. However, if you are exempt from NHS prescription charges, there will be no cost for the medication. You will be required to fill out a prescription exemption declaration, as you would for any other prescription.

In some instances you may not be eligible for us to supply prescription medication, but our pharmacists will provide self care advice and may recommend purchasing over the counter treatments for your illness.

During your consultation, our pharmacist will create a clinical record of the discussion. This record will be forwarded to your GP for review and inclusion in your medical records.

During your consultation, your pharmacist will provide guidance on the necessary steps to take if your symptoms deteriorate. This could involve revisiting the pharmacy, scheduling an appointment with your GP, or seeking assistance at A&E.